Procedures used by transit operators to evaluate the efficiency and effectiveness of their transportation services. Commonly used measures include operating cost per revenue vehicle hour; operating cost per passenger boarding; fare box revenue per operating cost; passenger boardings per revenue vehicle mile; operating cost per vehicle mile; and passenger boardings per revenue vehicle hour. These measures allow transit operators to assess the effectiveness of individual routes by volume, time of day, and day of week for their planning purposes. Additional statistics that may be tracked include total number of rides; number of rides denied (paratransit); average miles per passenger trip; average ride time; on-time performance; complaints per month or based on a set number of per month rides; etc. Performance measures allow transit administrators to assess system performance based on their established criteria, and compare that to past measures of performance and target goals.